1. Agreement
These draft terms describe access to and use of the Rails platform operated by LoyaltyRails Inc. (“Rails”, “we”). Final language must define the contracting entity, effective acceptance flow, and applicable jurisdiction.
2. The service
Rails provides loyalty and incentive infrastructure, including event ingestion, program and rule management, AI-assisted operator experiences, integration tooling, and related APIs. Available features may vary by subscription.
3. Accounts and security
Customers must provide accurate information, keep credentials confidential, and remain responsible for activity under their accounts. Rails may require additional verification for sensitive operations.
4. Acceptable use
The service may not be used unlawfully, to infringe the rights of others, to breach tenant isolation, to circumvent safeguards or rate limits, or to interfere with service integrity. A complete acceptable-use policy requires counsel approval.
5. Customer data
Customers retain rights to data they submit and grant Rails the limited rights necessary to process that data and provide the service. Final terms will incorporate the approved Privacy Policy and any applicable Data Processing Addendum.
6. Fees and billing
Final terms will describe subscription billing, taxes, renewal, refunds, non-payment, trial conditions, and price changes. No billing commitment is created by this draft outline.
7. Suspension and termination
Final terms will define customer termination rights, suspension for breach or service risk, and the applicable data export, retention, and deletion periods.
8. Disclaimers and liability
Warranty disclaimers, indemnities, liability limits, dispute procedures, governing law, and venue require final language approved by counsel.
9. Contact
Legal questions may be directed to legal@rails.sh. The mailbox must be confirmed before these terms become effective.